Call Center

We handle essential business management functions such as customer relationships, feed-back processand market research, prioritizing cost-efficiency while supporting business growth. Our modern contact centers cater to diverse needs, offering inbound/outbound, in-house/outsourced, and proactive/reactive solutions. Partner with us for expert-managed outsourced contact center services, allowing clients to focus on core business activities. Experience future-proof, innovative, and performance-driven call center services for impactful business growth!
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Call Center

CRM

Customer Relationship Management (CRM)

Mishtel provides customized CRM solutions integrated with its cloud telephony services, addressing the unique requirements of clients in digital marketing campaigns. This adaptable feature empowers businesses to personalize customer relationship management processes, aligning them with specific needs. Marketers leverage Mishtel's CRM customization to refine campaigns, boost customer engagement, and achieve targeted results, enhancing overall efficiency in executing tailored digital marketing strategies to meet diverse client demands.

What's App Integration

WhatsApp API usage in conjunction with cloud telephony offers numerous benefits for organizations such as Enhanced Customer Communication, Automated Messaging, Multi-channel Communication, Improved Customer Service, and Increased Reach and Engagement. Overall, integrating WhatsApp API with cloud telephony empowers organizations to enhance their customer communication efforts, automate processes, personalize interactions, and improve overall customer experience, leading to increased satisfaction and loyalty
What's App Integration

App

App

Mishtel provides an all-encompassing app feature compatible with Android and smartphones, facilitating effortless integration of cloud telephony services into digital marketing campaigns. This innovative tool empowers businesses to efficiently manage campaigns, interact with customers, and generate leads directly from their mobile devices. With Mishtel's app, marketers gain access to various telephony services, enhancing flexibility and convenience in executing marketing strategies and driving successful initiatives.

Application Programming Interface (API)

Mishtel excels in seamlessly integrating all cloud telephony services and products via APIs to streamline digital marketing automation. Our APIs enable effortless integration of cloud telephony features, enhancing campaign management, customer engagement, and lead generation. Leveraging Mishtel’s API integration capabilities ensures enhanced efficiency, scalability, and effectiveness in digital marketing endeavours, offering businesses the tools necessary for optimizing campaigns and achieving results.
API

Digital Survey

Digital Survey

Revolutionize Your Feedback Experience with Cloud Telephony : Streamlined, Scalable, and Seriously Cool! Digital survey and feedback functions leverage cloud telephony services to streamline the process of collecting and managing feedback from customers or participants digitally. By leveraging cloud telephony services for digital survey and feedback processes, organizations can streamline data collection, enhance customer engagement, and drive continuous improvement initiatives effectively

Google RCS

Rich Communication Services (RCS), a protocol that offers advanced features beyond traditional SMS, such as typing indicators, read receipts, and multimedia support. Integrating Google RCS with cloud telephony offers several benefits for organizations. With Google RCS, organizations can create branded messaging experiences that reflect their brand identity. By customizing the content of their messages, organizations can reinforce brand recognition and create a brand experience for customers.
Google RCS

HLR & VLR

HLR & VLR

Mishtel offers a Vehicle Tracking System that safeguards your vehicle by tracking its real-time location through the Mishtel app. Utilize its features to protect your personal vehicle. With Mishtel, gain insight into the precise ignition status of your vehicle. Organize vehicles based on their ignition status. Stay informed about each vehicle's ignition status and updates through the app and dashboard, color-coded for clarity.

Our Services

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Some FAQ’s

Read Most Frequent Questions

  • What are the features and benefits of your call center service?
    Our call center service offers a comprehensive suite of features including inbound and outbound calling, call routing, IVR (Interactive Voice Response), call recording, and real-time analytics. It enables businesses to streamline their customer communication processes and improve overall efficiency.
  • How does your digital survey service help businesses gather insights and feedback?
    Our digital survey service allows businesses to create and distribute surveys to collect valuable feedback from customers. With customizable survey templates, real-time reporting, and analytics, businesses can gain insights into customer preferences, satisfaction levels, and market trends.
  • Can you explain how WhatsApp integration works within your cloud telephony platform?
    Our platform seamlessly integrates with WhatsApp, allowing businesses to communicate with customers through the popular messaging app. With WhatsApp integration, businesses can send automated messages, notifications, and support inquiries, enhancing customer engagement and satisfaction.
  • What advantages does Google RCS (Rich Communication Services) offer for businesses using your platform?
    Google RCS (Rich Communication Services) enhances messaging capabilities by enabling features such as rich media, group chat, read receipts, and typing indicators. Businesses can leverage Google RCS to deliver interactive and engaging messaging experiences to their customers, driving higher engagement and conversion rates.